Help and advice

working closely together

If gambling is increasingly dominating other areas of your life such as family and career and your leisure pursuits are becoming a strain, your gambling behaviour may be becoming problematic or may develop into an illness. Gambling addiction is recognised as an illness. This means that affected individuals and their family are entitled to free-of-charge help and advice.

Responsible Gambling

Do not earn money through gambling

Use gambling as a form of entertainment and not to earn money. The providers of the games want to make their own money from them. That’s why they never give more money to the player than they receive. In the end, it’s the player who loses money.

Decide the amount in advance

Before playing, decide upon a daily, weekly or monthly amount of money that you’ll allow yourself to gamble with. Stick to your limit – even if you lose! In this way, you can keep the financial side of your gambling under control and prevent yourself from gradually investing more and more money.

Decide on a time limit in advance

Take frequent breaks from playing and decide how long you want to play for before you begin. Do not exceed your time limit, even if you lose! In this way you can control how much time you are investing in gambling.


Put your winnings aside

Ration your money and only play with the amount you determined earlier. Ask for your winnings to be paid out and don’t put them into another game. This will help you to retain an overview.

Do not balance out your losses

Accept that you have lost and don’t try to balance out the money you have lost by gambling more. In this way you will avoid the risk of losing control over your gambling behaviour and suffering even greater losses.


Avoid gambling when in a bad mood

When you are gambling, be aware of your own feelings. A bad mood can have a negative effect on your gambling behaviour – for example, you might make larger bets. Do not try to distract yourself from problems with the help of gambling.

Do not take drugs

Keep a clear head while gambling. Gambling when under the influence of alcohol, drugs or medication can lead to heavy losses, as this influences your ability to make judgements.

Have other hobbies

Ensure that gambling does not become your main hobby. Ensure that you pursue other activities in your free time so that gambling doesn’t take up too much of your life.

Adhere to laws for protecting young people

Don’t allow minors to gamble; don’t place bets or wagers on their behalf. Don’t involve minors in gambling. Protecting children and young people is so important because they cannot yet completely assess their own behaviour.

Have yourself banned

If you have the feeling that you have lost control over your gambling, take some time out from gambling. You can ask the provider to ban you.

Options for banning

The State Treaty on Gambling encompasses a nationwide banning system for lottery companies, sports betting offices and casinos in order to combat gambling addiction and protect players. With the help of this important piece of legislation, at risk and addicted players have the option of being excluded from casinos, sports betting offices and lottery products with higher risk factors such as Keno, Oddset and Toto. In Berlin, you can also request to be excluded from gaming arcades for that particular location. There are various forms of bans.

  • This is requested by the person wishing to be banned and is for their own protection.
  • This is initially valid for one year.
  • A written notification of the enacted player ban takes place immediately.
  • Banned players are prevented from taking part in the game.
  • The banned individual must ask for the ban to be lifted.

To the bannings  

  • This can be requested by third parties (e.g. family members, friends etc.).
  • Certain prerequisites must apply to the endangered person and must be documented (e.g. risk as a result of addiction, indebtedness, financial problems as a result of gambling).
  • Prior to being entered in the ban file, the affected person is given the option of making a statement.
  • Once agreement has been given and the application for a third-party ban has been accepted, the individual is entered into the nationwide German banning system.
  • The corresponding applications can be made in person or by post at the Deutsche Klassenlotterie Berlin (German Lottery Foundation in Berlin), at lottery retailers in Berlin and at branches of casinos. You will find more information on this from the respective gambling providers.

To the bannings

Advice via WhatsApp

Advice via WhatsApp for affected individuals and their family members + 49 (0)152-56180285

  • Monday to Friday
  • Response within 24 hours
  • Our advice is free of charge and anonymous if requested.
  • We adhere to the duty of confidentiality, meaning that data is not passed on to third parties.
  • The data protection regulations of WhatsApp also apply.
  • In the event of a suicide risk, we are also legally obliged to offer help. This can also include passing on information to the police.
  • If criminal acts are threatened, we must also take legal steps involving prosecution.
  • By making an enquiry via WhatsApp, you agree to the terms of use.

Advice from us

Local advice from us

  • Wednesday 13:00 – 18:00 and Thursday 10:00 – 13:00 without an appointment
  • Individual appointments can be made by telephone, email or WhatsApp

Präventionsprojekt Glücksspiel | pad gGmbH

Neue Grottkauer Straße 5

12619 Berlin

Telefon: 030 – 54 98 81 57

Telefax:  030 – 54 98 81 29

WhatsApp: 0152 – 56 18 02 85

Email: praevention.gluecksspiel(at)

You can reach the Prevention Project: Gambling [Präventionsprojekt Glücksspiel] on the underground line U5 (Station: Kienberg – Gärten der Welt) or using bus line 197 (Station: U Kienberg). From the underground station please walk in the direction of the “Corso” shopping centre. The entrance is right next to the florists. You can take the lift or the stairs to reach the second floor.

Databases of points of contact in Berlin

The AG Spielsucht database held by Charité Berlin allows affected individuals and family members to find information about the following provisions of help in Berlin:

  • Outpatient psychotherapy
  • Outpatient rehabilitation
  • Advice
  • Debt advice
  • Self-help groups
  • Mediation of in-patient rehabilitation treatment

The database is open to those addicted to gambling and their family members and also to individuals who have problems with excessive internet use. In addition, it is possible to register specialists for the database network. You can find the database at

Other points of contact


Check your gambling:

Provided by the Federal Centre for Health Education [BZgA].


  • Advice programme for affected individuals
  • Chat and email advice for family members and affected individuals

Online self-help for gambling:

Provided by the Brandenburg Ministry for Health, the BLS and salus clinics.


  • Self-help programme for gamblers who wish to reduce their gambling or stop completely
Online advice

Online advice for gambling addiction

Provided by the NRW State Coordination Department for Gambling Addiction.


  • Advice for affected individuals and their family members in German and Turkish

PlayOff App for Android and Apple

Provided by the Bavarian Department for Gambling Addiction.


  • App programme for gamblers who wish to reduce their gambling or stop completely.


Provided by the Self-help Contact and Information Centre in Berlin


  • Database for researching self-help groups in Berlin
Help for family members

Points of contact in Berlin

Not only those who are addicted to gambling, but also their family members themselves can also seek out addiction advice points and self-help groups in order to gain support in their situation.

Family members can find points of contact in Berlin in the AG Spielsucht database operated by Charité Berlin under

Relief programme for family members

Provided by the Bavarian Department for Gambling Addiction.


  • Online provision for family members
  • a total of six modules
  • free-of-charge and anonymous
Telephone advice

Telefonische Beratung in deutscher Sprache

Provided by the Federal Centre for Health Education [BZgA]

Tel.: 0800/1372700

  • Telephone advice available throughout Germany on the topic of gambling
  • für Betroffene und Angehörige
  • anonymous and free-of-charge
Telephone advice in other languages

Telephone advice in Turkish

Provided by the NRW State Coordination Department for Gambling Addiction.

Tel.: 0800-32 64 762

  • Hotline run by experts for gambling addicts and their family member
  • free of charge

Telephone advice in Russian

Provided by STEP gGmbH.

Tel.: 0511-70 14 664

  • free of charge

Telephone advice in Polish

Provided by Caritas in the diocese of Osnabrück.

Tel.: 01590 455 60 46

  • free of charge