
Help and advice
working closely together
If gambling is increasingly dominating other areas of your life such as family and career and your leisure pursuits are becoming a strain, your gambling behaviour may be becoming problematic or may develop into an illness. Gambling addiction is recognised as an illness. This means that affected individuals and their family are entitled to free-of-charge help and advice.

Options for banning
The gambling ban is a central instrument in protecting players and combating gambling addiction. It allows for the prohibition on playing in arcades, casinos, sports betting offices and lottery outlets. There are various forms of bans.
- This is requested by the person wishing to be banned and is for their own protection.
- Valid for at least one year.
- Berlin arcades
- Lotto Berlin
- Berliner Spielbank
- Bookies
- This can be requested by third parties (e.g. family members, friends etc.).
- Certain prerequisites must apply to the endangered person and must be documented (e.g. risk as a result of addiction, indebtedness, financial problems as a result of gambling).
- Prior to being entered in the ban file, the affected person is given the option of making a statement.
- Berliner Spielbank
- Lotto Berlin
Our messenger consultant
for gambling concerns
for affected individuals and their family members
+ 49 (0)152-56180285
- Monday to Friday
- Response within 24 hours
- Our advice is free of charge and anonymous if requested.
- We adhere to the duty of confidentiality, meaning that data is not passed on to third parties.
- Info card and terms of use
Our initial consultation
on-site
Initial consultations are temporarily only possible following prior arrangement.
- Monday & Wednesday: 14:00-18:00
- Tuesday & Friday: 09:00-13:00
- Thursday: 12:00-16:00
- Individual appointments can be made by telephone, email or Messenger
Präventionsprojekt Glücksspiel | pad gGmbH
Charlottenburger Str. 2
13086 Berlin
Telefon: 030 – 84 52 21 12
Telefax: 030 – 84 52 21 17
Messenger: 0152 – 56 18 02 85
You can reach the Prevention Project: Gambling [Präventionsprojekt Glücksspiel] on the tram line M13, M4 and 12 (Station: Antonplatz) or using bus line 158 and 255 (Station: Woelkpromenade).

Charité Databases
of points of contact in Berlin
The AG Spielsucht database held by Charité Berlin allows affected individuals and family members to find information about the following provisions of help in Berlin:
- Outpatient psychotherapy
- Outpatient rehabilitation
- Advice
- Debt advice
- Self-help groups
- Mediation of in-patient rehabilitation treatment
The database is open to those addicted to gambling and their family members and also to individuals who have problems with excessive internet use. In addition, it is possible to register specialists for the database network. You can find the database at www.spielsucht-hilfe-berlin.de